FAQ - Oloiya 我来也
+613 94292764 info@oloiya.com.au

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Frequently Asked Questions

PRODUCT

  • Oloiya vacuum packed dried meat is last for 30 days/ 1 months, please refer to the packaging for the best consume date. (DO NOT CONSUME IF YOU FIND VACUUM PACK IS LOOSE AND CONTACT OUR CUSTOMER SERVICE TO FOLLOW UP THE FOLLOWING ISSUE)

  • We do not sell fresh packed dried meat through online platform and only vacuum-packed dried meat is available in our online store.

Check / Change My Order

  • All barbecued meat products are being packed in vacuum bags. Premium gift box will be given to customers who purchase any single pack of 500 gm dried meat
  • Vacuum barbecued meat is best to consume within 30 days. 
  • All meat floss products are being packed in airtight containers.
  • We will send you the tracking number by email (If no, please refer to your Junk Mail) after we shipped your order.
  • No changes, refunds or cancellations are allowed after the payment has been made.

Outlet

  • All the details of our outlet include business hour, address and contact no are listed in the website. Please click here to find out more.

Payment

  • Paypal & Stripe (Credit Cards)

Unfortunately, we do not provide any cancellation or refund policy for your order. Please ensure you check your final order confirmation before making online payment through Oloiya website.

2021 CNY Premium, Engraving Services & E-Greeting Video

OF COURSE, YOU DO!  Once your purchase in a single receipt has reach our premium giveaway criteria, you will get our CNY premium.

*Each receipt is entitled for either ONE of the premium gifts listed below.

Purchase in a single receiptCNY Premium (While stock last)
Above $80Premium  Angpao (Only for online customer)

Every customer is entitling for the FREE premium gift box and engraving services, once you purchase any single pack of 500 gram dried meat. (While stock last)

Engraving services is available online and at our outlet at 188 Victoria Street Richmond VIC 3000, Australia

Delivery

  • You may contact our customer service immediately if you made an error in your delivery address.

  • However, if your order is under the delivery process, we will not be able to accept any changes on the delivery address.

  • Our courier partner  will leave a card in your mailbox or under your door if no person is receiving your package at your delivery address. You can contact the phone number listed on that card to arrange another delivery attempt or pick-up options in your area.

  • We only able to deliver to one delivery address per transaction or order.