Product purchases will take the following delivery durations (excluding weekends & public holidays).
Be assured that there is no major impact to the way we can operate and safely deliver your goods.
However, there may be delays with you receiving your goods due to reduced airline traffic and social distancing measures implemented by our freight partners (Australia Post and Couriers Please), so we appreciate our customers’ understanding and patience. We offer four different methods of shipping in Australia. Please see the table below for further details that reflect the impact of COVID-19 delivery timings.
Standard Delivery: 7-13 business days, flat rate of $9 or free for orders over $99*. Express Delivery: Flat fee $24 and 2-5 business days for Metro. express Post service will continue to be our fastest postal delivery option for customers. Australia Post will continue to prioritise these deliveries but has removed the Express Post guarantee for the time being.
Click and Collect: Skip the shipping rates and pick up online orders from our store 188 Victoria Street Richmond. Do write in note section for us to be notified on your collection. |
We aim to deliver all orders within the estimated delivery time frames provided to you at all times however we do not guarantee delivery at a specific day or time as per our terms and conditions. If you want to read more about this you can jump on to the terms and conditions via this link.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday). Once orders are placed, they are not able to be edited, added to or cancelled.
To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address.
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond the memo’s reasonable control.
oloiya Australia is not responsible for any damages or loss of goods or delayed delivery once the parcels are being transferred to our courier partners. As oloiya Australia is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.
Tracking
You will receive an email with your tracking information once your order has been processed. You can track the progress of your order by following the prompts from this confirmation email. If you are unable to locate your consignment number, or if you have any questions about your shipped order please email us at [email protected] our team of editors will assist you with your enquiry.
To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected ‘authority to leave’.
If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge’s desk, or as per your instructions.
In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.
SHIPPING TO MULTIPLE ADDRESS
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.